Frequently Asked Questions

House of DCV celebrates the beauty of Indian sarees, traditional craftsmanship and the women who keep our textile heritage alive. Our collections bring together timeless weaves, beautiful colours and distinctive designs for every special moment in a woman's life.

We celebrate India's diverse textile traditions through thoughtfully curated collections. Many of our sarees are handwoven and available in limited quantities, making each piece special. We believe in bringing heritage into the modern woman's wardrobe.

Our collections draw inspiration from India's rich weaving traditions, including Banaras, Kota and Kanjeevaram, among others. Please refer to the individual product description for the specific fabric, weave and origin details of each saree.

Our collection includes traditional handwoven sarees and other carefully curated pieces. Please refer to the individual product description for details about the fabric, weave and craftsmanship of your chosen saree.

We make every effort to photograph our sarees as accurately as possible. However, slight colour variations may occur due to lighting, photography and individual screen settings. Subtle variations in texture, weave or finish may also be characteristic of handcrafted textiles.

We aim to ensure that the saree you receive matches the design shown on the product page. As many of our designs are available in limited quantities, an identical piece may not be available once a style is sold out.

Whether you are looking for something for a wedding, festive celebration, family gathering or everyday wear, our collections offer a variety of styles. Explore the product descriptions for details and contact our team if you need help choosing.

Availability varies by design. Many of our handwoven sarees are available in limited quantities, and some designs may have only one piece available. We recommend checking the product page for current availability.

Browse our collections, select your favourite saree, add it to your cart and follow the checkout instructions to complete your purchase.

We currently accept online payments through the payment options displayed at checkout. Cash on delivery (COD) is not available.

No, cash on delivery is currently unavailable. All orders must be paid for online at the time of purchase.

Yes. Once your order has been successfully placed, you should receive an order confirmation through the contact details provided at checkout. If you do not receive one, please check your spam folder or contact our team.

Orders may be cancelled only before dispatch. Once an order has been shipped, it cannot be cancelled. Please refer to our Cancellation, Returns & Exchange Policy for complete details.

Yes, we offer shipping across India, subject to service availability at the delivery PIN code.

Orders are generally dispatched within 2–4 working days after the order is confirmed. Delivery time after dispatch depends on your location and the courier partner.

Delivery timelines vary depending on your location and the courier service. Your estimated delivery timeline or tracking information will be shared where available.

Once your order has been dispatched, tracking details will be shared through the available order communication channel. You can use these details to follow your shipment.

Please contact us as soon as possible through WhatsApp or email. Address changes may be possible before dispatch but cannot be guaranteed once an order has been processed or shipped.

Please document the condition of the package and contact us promptly. If the product is damaged or incorrect, raise a request within 48 hours of delivery, providing your order number and clear photographs of the product and packaging. Please retain the original packaging until the issue is resolved.

Returns and exchanges are considered only in eligible cases, such as verified manufacturing defects, incorrect products or transit damage, subject to our policy and applicable law. Requests must generally be raised within 48 hours of delivery.

Email us at care@houseoddcv.com or contact us through WhatsApp at +91 92170 59816 within 48 hours of delivery. Share your order number, a description of the issue and clear photographs of the product and packaging. Please wait for authorisation before shipping the product back.

Once your return request is approved, our team will share the designated return shipping address. You must courier the product to the confirmed address and ensure it is returned in its original, unused condition, with tags, packaging and proof of purchase intact.

Return shipping arrangements and any applicable costs will be communicated by our team when your return request is approved.

For approved returns, refunds will be initiated to the original payment method after the returned product has been received and inspected. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Change-of-mind returns are not ordinarily accepted. We encourage you to review the product details carefully and contact us if you need assistance before placing your order.

Minor colour variations due to lighting, photography and screen settings are possible. Such variations, when consistent with the product description, do not ordinarily qualify as defects. For full details, please refer to our Cancellation, Returns & Exchange Policy.

Our sarees may feature delicate fabrics, traditional weaves and intricate detailing. Care requirements vary by fabric, so please follow the care instructions provided with your product. For delicate silk and embellished sarees, professional cleaning by a specialist familiar with Indian textiles may be appropriate.

Absolutely. Our collections celebrate the many moments in a woman's life, from weddings and festivals to intimate gatherings and everyday occasions. Explore our collections to find a saree that feels right for your moment.

We currently do not offer a separate gift-wrapping or gift-packaging service. Our standard packaging is designed to protect your saree during transit.

We are happy to help with product queries, order updates and other concerns.

WhatsApp: +91 92170 59816
Email: care@houseoddcv.com
Website: House of DCV

Please share your order number, registered contact details and a brief description of your query so that our team can assist you efficiently.