Cancellation, Returns & Exchange Policy

• Orders may be cancelled only before they are dispatched.
• Once an order has been shipped, it cannot be cancelled.
• Approved cancellations will be refunded to the original payment method.
• Any applicable payment gateway or transaction charges, where permitted and disclosed, may be deducted from the refund amount.

At House of DCV, we carefully inspect our products before dispatch. Returns are accepted only in the following circumstances:

• The product has a verified manufacturing defect.
• The product delivered is different from the product ordered.
• The product arrives damaged during transit, subject to verification.

How to Request a Return

• Return requests must be raised within 48 hours of delivery by emailing care@houseoddcv.com .
• Please include your order number, a description of the issue and clear photographs of the product and its packaging. An unboxing video may also be requested.
• Please wait for approval from our team before shipping the product back.
• Once your return request is approved, you must arrange to courier the product to the return address provided by House of DCV.
• The product must be returned in its original, unused condition, with all original tags, packaging and proof of purchase intact.
• Return shipping arrangements and any applicable costs will be communicated to you by our team.

Due to the limited availability of our handwoven collections, exchanges are subject to product availability and approval by House of DCV.

• Exchange requests must be raised within 48 hours of delivery.
• Exchanges may be considered for verified manufacturing defects or incorrect products delivered.
• Exchanges for a change of mind, colour preference or styling preference are not ordinarily accepted.
• Products must be returned unused and in their original condition, with tags and packaging intact.
• Once an exchange request is approved, the customer must courier the product to the return address shared by House of DCV.
• The replacement product will be dispatched after the returned product has been received and inspected.
• Any applicable shipping charges will be communicated to the customer before the exchange is confirmed.

If your package appears tampered with, unsealed or visibly damaged at the time of delivery, please document its condition and contact us as soon as possible.

If you receive a damaged or incorrect product, please email care@houseoddcv.com within 48 hours of delivery, providing:

• Your order number.
• Photographs of the product and outer packaging.
• A brief description of the issue.
• An unboxing video, if available.

Refunds will be processed for approved returns in accordance with this policy and applicable law.

Once the returned product has been received and inspected, House of DCV will initiate the approved refund to the original payment method. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

All approved returns and exchanges must be shipped to the address communicated by House of DCV after the return request has been authorised.

For queries regarding your order, cancellations, returns or exchanges, please contact House of DCV Customer Care.

• Email: care@houseoddcv.com
• Phone / WhatsApp: +91 92170 59816
• Website: House of DCV

Thank you for supporting House of DCV and India's rich handwoven heritage. Every creation is selected with care, and we hope it becomes a treasured part of your wardrobe.