Effective Date: 27/09/2026

At House of DCV, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, place an order, contact us, subscribe to our communications or otherwise interact with House of DCV.

Information We May Collect

Depending on how you use our website, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Order and purchase details
  • Account information
  • Communication and enquiry details
  • Device, browser and IP-related information
  • Website usage and interaction data
  • Preferences, wishlist and saved products
  • Any information voluntarily provided by you

Payment-related information may be processed directly by authorised payment gateway providers. House of DCV does not intentionally store your complete card, UPI PIN, CVV or banking credentials.

How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Communicate order updates
  • Respond to enquiries and customer-support requests
  • Manage returns, refunds or exchanges
  • Maintain your account and wishlist
  • Improve our website, products and customer experience
  • Prevent fraud, misuse or security incidents
  • Send offers, launches, collection updates or marketing communications where permitted
  • Meet applicable legal, tax and regulatory obligations

We aim to collect and use only the information reasonably necessary for these purposes.

Consent and Communication Preferences

Where processing is based on your consent, you may withdraw that consent or unsubscribe from promotional communications using the options provided in the communication or by contacting us.

Withdrawal of consent will not affect processing already lawfully carried out or information that we are required to retain under applicable law.

Cookies and Website Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences and cart information
  • Understand website usage
  • Improve performance and user experience
  • Support analytics and advertising, where enabled

You may manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Sharing of Information

We may share necessary information with trusted service providers involved in operating our business, including:

  • Payment gateways
  • Courier and logistics partners
  • Website and hosting providers
  • Customer-support providers
  • Analytics or communication services
  • Professional advisers or authorities where legally required

We do not sell your personal information.

Third parties receive information only to the extent reasonably necessary for the relevant service or lawful purpose.

Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for:

  • Order fulfilment
  • Customer service
  • Accounting and taxation
  • Legal and regulatory requirements
  • Fraud prevention
  • Resolving disputes

Information that is no longer required will be deleted, anonymised or handled in accordance with applicable law.

Your Rights

Subject to applicable law, you may contact us regarding:

  • Access to information held about you
  • Correction of inaccurate information
  • Updating your information
  • Withdrawal of consent
  • Deletion or erasure requests where applicable
  • Grievances regarding use of your personal information

Children

Our website is intended for customers legally capable of entering into purchases and transactions. We do not knowingly seek to collect personal information from children in a manner prohibited by applicable law.

Changes to This Privacy Policy

House of DCV may update this Privacy Policy from time to time. The latest version will always be published on this page along with its effective date.

Contact Us

For privacy-related questions or requests:

House of DCV
Email: care@houseoddcv.com
Phone / WhatsApp: +91 92170 59816