Effective Date: 27/09/2026

At House of DCV, every order is prepared with care before it begins its journey to you.

Order Processing

Orders are generally processed within [1–3 business days] after successful payment confirmation.

Certain handcrafted, customised, finishing or special-order products may require additional processing time. If applicable, this will be mentioned on the product page or communicated to you.

Business days exclude Sundays and applicable public holidays.

Shipping Within India

We currently ship to serviceable locations across India through third-party courier and logistics partners.

Estimated delivery time after dispatch:

[3–7 business days]

Delivery time may vary based on:

  • Destination
  • Courier serviceability
  • Public holidays
  • Weather conditions
  • Operational disruptions
  • Remote-area delivery requirements

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

You can choose one of these commercial structures before publishing:

Option A: Complimentary shipping across India.

or

Option B: Free shipping on orders above ₹[amount]. Orders below this amount will attract shipping charges shown at checkout.

Order Tracking

Once your order has been dispatched, tracking information may be shared through email, SMS, WhatsApp or your account on the website.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Recipient name
  • House / flat number
  • Street
  • Landmark, where necessary
  • City
  • State
  • PIN code
  • Valid phone number

House of DCV will not be responsible for delays caused by incomplete or incorrect customer-provided details.

Delivery Attempts

Courier partners may attempt delivery more than once depending on their operating policy.

If an order is returned to us because of:

  • Incorrect address
  • Recipient unavailable
  • Customer refusing delivery
  • Repeated unsuccessful delivery attempts

additional shipping charges may apply if the customer requests re-dispatch.

Damaged Package

If the outer parcel appears visibly damaged, tampered with or opened at delivery, please photograph or record the package before opening it and contact us promptly.

For damaged, defective or incorrect products, please refer to our Return, Refund & Cancellation Policy.

International Shipping

Option if not currently available:

We currently do not offer international shipping through the website. Please contact us for international order enquiries.

OR, if you will ship internationally:

International delivery timelines, customs duties, taxes and import charges vary by destination. Any applicable customs or import charges will be the responsibility of the customer unless expressly stated otherwise.

Contact

For shipping assistance:

Email: care@houseoddcv.com
Phone / WhatsApp: +91 92170 59816